1. Introduction
Solar Battery Hub (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting an enquiry, or engaging our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information from you:
- Name, address, email address, and phone number
- Property address and electricity account details (for solar assessment and installation purposes)
- Details about your solar or battery system preferences
- Payment or billing details (if applicable)
- Any correspondence you send to us (emails, web forms, etc.)
We collect this information directly from you through our website, phone calls, email, or when you complete a quote or contact form.
3. How We Use Your Information
We use your personal information to:
- Provide quotes and proposals for solar and battery systems
- Coordinate installation through licensed electrical contractors
- Submit network connection applications (e.g., Energex, Ergon)
- Arrange product delivery, installation, and after-sales service
- Process warranty or rebate claims
- Communicate updates and respond to your enquiries
We may also use your information for internal business purposes such as record keeping, staff training, and service improvement.
4. Disclosure of Information
We may share your personal information with:
- Licensed electrical contractors who perform installations
- Product suppliers or manufacturers for warranty and rebate purposes
- Government agencies or energy network providers (e.g., Energex, Clean Energy Regulator) when required for applications or compliance
- Our ‘accountants, insurers, or legal advisers’, where necessary for business or compliance purposes
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, or unauthorised access.
Your data may be stored in secure electronic systems protected by passwords, firewalls, and restricted access.
While we strive to protect your personal information, no system can be completely secure. You acknowledge that you provide your information at your own risk.
6. Access and Correction
You have the right to access or request correction of your personal information held by us.
To do so, please contact us via email or phone (details below). We will respond to your request within a reasonable time.
7. Cookies and Website Tracking
Our website may use cookies or analytics tools (such as Google Analytics) to collect non-personal data about website traffic and user activity.
This information helps us improve website performance and user experience. You can disable cookies through your browser settings if preferred.
8. Direct Marketing
We may occasionally send you information about new products, special offers, or updates relevant to solar and battery systems.
You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date shown at the top.
10. Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy or how your information is handled, please contact:
Solar Battery Hub
📧 Email: ashish@solarbatteryhub.com.au
📞 Phone: 0403 841 121
